We got lucky found it and brought it home the same day. Now to find out it isn't going to be here till mid Dec. After speaking to the store manager Kristen, she actually acted like she was genuinely concerned (at first) but then did not return my phone call. I will be purchasing a sectional sofa and bed frame. Delivery experience exceeded expectations - was truly white glove. Best Sofa Brand For Frequent Movers: Floyd Shop Now Price: $1,800-$3,600+ Floyd keeps it simple with just two sofa products, the sofa and the sectional. I'm currently looking for something comfortable for the upstairs family room. Went though Macy's.com to order two beds. No knowledge on the product, the return policy, or maybe they have knowledge but prefer to be a liar. A couple of them have minor scuff marks but no one notices. It's exactly the same in every furniture store I have been to (lots!) I contacted Macy's and they first sent someone out to inspect the furniture. What Do Customers Say About Macy's Furniture? Pros Access to beautifully styled bedroom furniture, at different price ranges. The cons: Some shoppers brought up issues with their in-store buying experience. Their automated system will have you in a continuous loop until you finally give up. Take the loss for a customer who has spent more annually shopping than the delivery fee you refuse to return for a product that shouldn't have made it to the truck. Here are some of the key points to know before shopping here: -There are no returns so you should definitely inspect the furniture very carefully before deciding to buy anything. Well, judging from the pros and cons that weve gathered from customer feedback and reviews, Ill say they arent there yet. When I finally reached someone, I got apologies, and then promises that were NEVER kept. Absolutely NO HELP from the store manager, sales manager and sales person, despite numerous communications with them. I ordered a bedroom set (king bed, dresser, two nightstands) on January 18, 2021 at this store. Macy's brand name has stood the test of time, "high price tacky stuff". They say if you don't use the warranty within the warranty timeframe, they'll give you a voucher for $198 (the price of the warranty). I ordered a queen mattress setthe same size mattress set that is currently in both of my bedroomsbut their delivery people said they weren't able to get it up the stairs. We wanted to make sure we found the one in our budget. The second day, the customer service called me and asked "call you let me know which hardware was missing? I called immediately and they said they ordered the part and it would arrive in 6-8 weeks. I will certainly buy future mattresses here! Macy's sent someone out within a week who told us it couldn't be fixed. Skip Macy's unless you can examine the item and carry it out of the store. Thank you so much very happy customer!!! Thank's to Gloria,Victor and Darrell and everybody who went above and beyond to help me. We I asked the installation guys, he said I should call the customer service. It was not delivered until the end of July. After all was said and done he gave us his card and said if we had any further questions give him a call. If you want like new quality, take off your pajamas and head over to a retail store where you can pay top dollar. That means we would spend $1200 on a crappy product. Man, was that a waste of time. To remedy this, we visited several furniture stores in the East Bay only to find out how ridiculously expensive good quality furniture can be. I am happy they stood by their commitment to the customer. For the price I paid for that warranty I could have simply got our carpet cleaned myself. I do I do, just kidding. Don't look at these!". If it is shown in one of our galleries the answer is YES!!! He was also very knowledgeable and helpful! I told him that it was unacceptable. If I didn't know better, I'd swear there's a stain he of racism in the air at this Macys as well as others in the bay. This place is like shooting a arrow in the dark. Yes there are smoking deals but the true economics of the deals are hidden. Even then, the process will take a long time as you have to also wait for the employees to round up your items and move them to the loading dock. Great prices , however.until you have a problem and find it near impossible to reach the store by phone. Her guides and reviews are well appreciated by Industry experts. West Elm Carlo Mid-Century Sofa: A midcentury-style sofa, this pick has fiber-wrapped and foam-filled seats. I was sort of appalled she didn't want me to look, considering it was a large purchase (I'd like to note that I wasn't asking for her to stay with me AND it wasn't near closing time, so she had no incentive to act this way). What's great about Macy's also is that most of their items are in stock and will be to you within two weeks from the warehouse in LA, CA. Been there several times over the years, sometimes we come home with a great find, other times empty handed. We thought our salesperson, Ellen, was great. I contacted Macys and they arranged to have someone visit us about 2 months after the call. Amazingly movers were able to get two queen mattress sets up the same set of stairs. I have been given 10 different dates for delivery. I got a call from Macy's Delivery at noon the day before with the time they will pick up the old mattress. It's definitely worth checking out despite the customer service. We took the time to go over with our salesman the delivery calendar and everything was in stock, all furniture eta delivery three weeks for all the items. Look thoroughly on what you want to buy, check it inside out and get a best deal. (So we go from 14 days to 40. White sofa sent with black fabric decking that bled into fabric so unable to ever flip the cushions. All in all I recommend you check this place out for your furniture needs. Get The Best November 2022 Furniture Deals! A room no guest will ever see so I want it to be comfortable at the expense of beautiful. The salespeople remind me of buying a used car in the 70's. Winning. I choose Macys because I thought I would get good service, but I was wrong. -Lastly, you can use Macy's gift cards there but not Macy's coupons. Just keep an open mind and understand it is really just the luck of the draw. I came in here looking to purchase some furniture, I had fantastic help at this store yesterday, I bought multiple pieces of furniture from here in July, I went to Macys about 4 months ago at 11am, I recently visited the Macy's Furniture Gallery, My fiance and I recently became homeowners, I've been in and out of the store deciding, Because this is one of those hit or miss places, I totally understand why people bag on this place, Nice gallery for not-so-perfect furniture, Many of the reviews are true it really is a hit or miss, I am surprised Macy's has their name on this place, I checked out 4 different furniture places, oh my how Macy's furniture has turned poor. I couldn't believe it and thought it was someone else's, but I looked at the packaging and than saw my chairs still had tags and they matched. Macy's has been one of the best known sellers of quality items for moderate price points. It's also shady business practices that Macy's continues to sell items when they have absolutely no way of fulfilling the orders. Approximately six months ago the couch started peeling and losing its color it looks atrocious. She never apologized for the inconvenience and had the audacity to say that she was 'throwing in free delivery' for the new piece. Continue with Recommended Cookies. This was an inconvenience since I didn't sleep at home since I got rid of all of my old bedroom furniture to make room for the new. The ones I'm looking at now are the Kathy Ireland Omnia collection leather (DH feels it's too risky with the cats, though), and the Lexington Bennett. The materials used are of poor quality. She went above and beyond, asking people to move the large pieces so we can see things together. I was told the item would be back in stock on January 27. He gave us the space we needed while also being accessible for any questions and information we needed. This is a scam-y, rigged system created to make the customer think that they are not losing anything if they buy the warranty. She was knowledgeable, patient, friendly and helpful. Some who bought a sofa or sectional from Macy's mentioned they had difficulty getting the warranty to cover what they had expected. I shop Macys loyally, it sucks when service is non existent. The driver then says they won't deliver the mattress unless I sign a waiver relinquishing them of any responsibility for damage to the mattress or my home. We will return. The wedge he delivered had a hole in the bottom. They have everything you could want: from their staple mix of classic, traditional styles thatll fit with any aesthetic to modern pieces with a mid-century flair youd normally only think to find at high-end competitors. They check back in with you more than once. Macys did not deliver the furniture on the scheduled date, and missed the next 2 dates as well. Best Value Sectional Sofa: Winston Porter Sylvette 78.5" Wide Reversible Sofa & Chaise with Ottoman. We dont talk about retail stores in the US without talking about Macys. The item was delivered within 2 weeks of when we ordered, so needless to say we were very happy with the service at first. No way to find out status, the order said 3 days and it's been almost 2 weeks. It is now April 6th and it has arrived at the warehouse but no delivery times are available until the 18th. He followed up with us via e-mail and also called to thank you for our business..I have not had this level of service ever.Vann truly went above and beyond! Unbelievable the scam they are running. This is driving me nuts so much I don't know where to begin. I developed the same allergy symptoms and realized I was allergic to gel foam and because Macy's only sells gel foam mattresses, I can not purchase a mattress from their store. Nice selection of modern furniture.. Good quality for the price. On Tuesday, I finally rented a Uhaul for $68 and paid $50 to dump it at my local dump since the Thanksgiving holiday was approaching. Located in Pleasanton off of Rosewood Drive near a strip mall (Near a Starbucks if you need a coffee fix). There were about 6 sales people that I walked by and made eye contact with and not one offered to greet me or ask if I needed any help. I walked into this store on a Monday afternoon, with my two young daughters by my side, hoping to find a new king size bedroom set that matched our tastes. We thought we were looking for a regular non pillow top mattress. We bought several floor models and inspected them before delivery.l Macy's recommended a delivery company with an "F" rating with the BBB, which was the worst experience we've ever had. It's been 2 months and counting. We asked another employeeshe called the 'manager' on her cell phone. "You have to understand the logistics." But I thought this was already taken care of?!?! On our way out one was even just on a mattress napping??!?!? They're driver gave me an attitude when he found out he had to move the sofa to the next room. The manager didn't bother to help saying they always charge the fees. As a result, we did not complete the purchase and will shop elsewhere in the future. The only problem w the piece was a stain which we were able to get out. She was told that there would be no fee! Everything that I have bought from Macy's furniture has been delivered with awesome White Glove service. He was always patient and honest and we're very happy with our purchase, to boot! Total Dimensions: 148"W x 113"D x 30"H; 376cm x 287cm x 76cm). You're not going to find a cheaper version of something from the Pottery Barn catalog. Sorry for spending a lot money and not happy at all!!!!!!! Clearly the customer service is a joke, and they DONT CARE about customer! They claim "accumulation of stains" doesn't count, and it has to be a single large stain, and "dirt doesn't count". It was great. So if you see something you love and the price is 40% off, I'd probably inspect it a little closer because there may be damage somewhere that is not obvious. Thus, if you find something that you have to have, and at a solid price point, I say go for it, but just with full acknowledgment that the quality might not be the best. Thus, Macy's is using real leather for the cushions but replacing the remainder of the couch with inferior materials. My wife and I are looking at this sectional sofa, and we have found nothing but conflicting reports about the overall quality of Macy's furniture in general. It's true, like any other discount store, it's hit or miss. She didn't even have the common courtesy to call us like she promised she would. Furniture was delivered with damage, parts to attach headboard were missing or delivery people did not know how to install it. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. And Macy's has given me horrible customer service. DO NOT ORDER FURNITURE FROM MACY'S!!! Review of Macy's Radley sectional sofa, on sale for Cyber Monday. I had to call the online rep to rectify several issues regarding the warranty and delivery times. I doubted that but the tags on the sofa were just that. And the price was better!! If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page. Macys offers their customers hundreds, if not thousands of choices for beddings. Purchasing over $16,000 of furniture with Macy's was a huge mistake! We were able to get a mattress for super cheap and if you buy a mattress, a box spring (of the same brand) is only $1. I've never encountered anything like this with sofas or chairs before that have lasted far longer. Fast forward 10 days when two sofa pieces that don't make up a full sectional arrived at our house. 9 months! More expensive but worth the investment and they don't have design imbeciles. He was great - provided us with countless options/scenarios and didn't push which is what really made me feel comfortable. The configuration I'm set on is the smallest possible chase lounge sectional. DON'T GIVE THEM YOUR BUSINESS. A second mattress was sent Feb 27. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'bestleathercouches_com-box-4','ezslot_3',194,'0','0'])};__ez_fad_position('div-gpt-ad-bestleathercouches_com-box-4-0');I dug a little deeper and found a very short blog post on the topic on the Macy's website. Combining the best of modern design with the roominess of a sectional, the Jollene is an appealing pick. With all the Macy's discounts the price was OK. Mary Jo the sales person was very helpful and made the process seamless. I came here a few times because there is a couch I saw at the Regular Macy's for over $5,000. The best strategy is to pick out all of the things you want to buy first and then buy them all at once. The following week, two delivery guys arrived on time with the piece, but it had to be returned because it was damaged by the manufacturer. Made specially for the retailer, this classic English-style sofa features stylish saddle arms, a walnut base, luggage stitching and a 100 percent leather finish for a rich feel, in every sense of the word. I return to the store (third time) to tell Randy this and he eventually calls on my behalf while I stand next to him. Doran wouldn't even return our calls. Greg, reminded us that we can customize the Chaise as well as the pieces to fit our needs or style. I've been looking for a grey sofa for weeks. I bought a leather recliner sofa last December (about $2500) and there was a missing part on the reclining mechanism. A mattress was decided on and my wife asked about the return policy. Fast forward to 2020 and it's a new day!! They made eye contact but did not say hello or asked if we needed assistance. Pete took complete ownership of the issue and worked behind the scenes, pulling all sorts of strings to sort the situation out. It was installed incorrectly and we had to run down and make sure they took care of it before leaving. PURPLE FINAL PRiCE, everything else you take the percentage off the tag. DO NOT WASTE YOUR MONEY BUY FROM SOMEWHERE ELSE. Is It Dumb To Put A Rug Over Carpet? She researched the item and told me that this promotional was only good for a certain amount and mine did not qualify. I will NEVER buy any furniture from Macy's again!!! 1200 seems to be the entrance to their warehouse, and it's not customer friendly. I don't think I have ever left a review in such disgust. I was initially very pleased with my purchase. My home looks so well put together and the designs flow from room to room. While there many shoppers who have found Macy's furniture items that they are satisfied with, other shoppers have reported durability concerns and issues with perceived quality for certain pieces. Coming in either a right- or left- facing design, its mid-century look and rich navy upholstery will leave you lounging in style. At the stores, the salespeople will tell you the warranty will take care of any issues we have-they lied. I've been in and out of the store deciding on a sofa set. I was willing to drive the wrong/broken pieces back to their local warehouse but they would not let me. Yes, it may be pricey, but the quality is well worth it. He had 2 surgeries in 1 week, and had to sit in a desk chair for 3 weeks after his surgery because Macy's kept not delivering on the dates they scheduled (we had the old furniture picked up on the same day of the scheduled delivery). I found a couch that I really liked but no one offered assistance so I left. I called the manager later to complain and he didn't give a shit. I tried calling the store but couldn't reach the sales agent. This sofa has traveled through many moves as my husband is an active duty Marine. And I called, they said they will replace it , but this is the worst purchase experience I ever had, they messed up everything, that just wasted a lot of your time. Not only that but I had a claim that took 9 months to process! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. Many of the reviews are true it really is a hit or miss but it is a lot like going into a Marshall's or Nordstrom Rack (just everything has a slight issue) you are never quite sure what they will have. We got lucky and found a leather couch for $199. Abbyson Living Leather Sofa Review (Good Quality Or Not? Macy's furniture is extremely unprofessional. The bed was delivered two weeks after, as scheduled, and installed by their delivery men. I bought my couch and chair (brenalee) on july 26th 2021. Horrible customer service. If you need furniture where do you go? We visited this place couple of times and sales rep Zubia was very knowledgeable about mattresses and helped us pick the right mattress for us. -You can save even more money by bringing/renting a large van or moving truck. I'll NEVER buy furniture here again. If there is anything wrong I did, it is that I chose to be a Macys customer at the first place, and I chose to trust whatever been told at the time of purchase, and I chose to trust what has been published on Macys' website. This place is like the "free" section on Craigslist, except you're paying a couple thousand dollars for it. He was direct and provided the information I was looking for to make my second purchase. (Note: I have to return in-person to the store since I'm never able to reach Randy over the phone). Macy's used to be my go to place for furniture. They have no business selling mattresses. But instead I stumbled upon a beautiful wool area rug. And I walked towards the customer service stand. The sales pressure here is horrendous. 30 minutes before the two-hour window I received an automated call telling me my delivery had been canceled and I would receive a follow-up call. Is It Ok To Use Placemats With A Tablecloth Or Not? Time off work to deal with this, just to have to reject pieces time and time again. Sales person lied about pieces being in stock 2. If you bring your own truck though (which you can rent for relatively cheap), they will help you load all of your items into the truck. Having recently purchased a sleep number bed which turned out to not fit my needs, slept hot, and basically felt like a really expensive air mattress I was on the hunt for a new bed. The love sack here is magical. We just bought a new house in the burbs in we thought it would be easy to go to Macy's to buy some new furniture. What Color Flooring With Cherry Cabinets? Just make sure you inspect the furniture thoroughly before purchasing. The size was perfect for our kitchen and looks homely with the wooden look and it also looked a little modern with a bench and two chairs instead of the standard four chairs. How to Light Something Without a Lighter? Completely left us and no one else helped us for 30 mins. The delivery guy and myself called customer service to have both pillows replaced. There might be a few sour grapes in the mix but that doesnt mean you cancel the whole bunch (analogically speaking of course). Enjoy Free Shipping on most stuff, even big stuff. The person who helped me and my friend was Veronica. Learn More In stock & ready to ship Please select a color Current selected color: Heavenly Chrome Beige There was a problem with the sleeper sofa, and Macy's replaced it right away. Not to mention, the flip top ottoman is genius. How could he possibly not have room???? We were told it's still in the back. Macys is a well-known chain of departmental stores in the United States of America. So, the big question: does Macy's have high quality leather furniture? Their delivery people couldn't get the sofa up the same stairs that another company could. We called them and rescheduled but it was another four days away. His name is GEOFF. The pros: A large selection of sofas and sectionals. This mattress line is called the Hotel Collection and is made by Aireloom, we can all agree that the name Hotel Collection sounds pretty decent. Most of the chairs have wear and tear damage on the chair legs. She is a "Class Act" and I would refer all my friends and family to her! We shopped on a weekday so maybe that's why we didn't have trouble getting helped as some of the reviews indicate. Again. I thought oh grief, Macy's uses outside contractors now. 3 stars is a fair rating for this place. Pros A large collection of mattresses and funding options for those who buy over-the-counter and are qualified. Sarah writes about all things shopping for Apartment Therapy, The Kitchn, and Cubby helping you find the best deals and the best products for you and your home. At 1208 Whipple is the entrance to the Clearance Center. I love my furniture from Macy's. Some shoppers brought up complaints about delivery including delays and missing pieces while others mentioned the specific couch model they purchased was not comfortable. 1. Well, surprise. We purchased the extended warranty on all the furniture (for $334 - THE 5 YEAR WORRYNOMORE PROTECTION PLAN (Furniture Care Kit & 5 Year ULTIMATE Protection Plan - RG59.0). 40% usually means something is broken or damaged badly. All prices were accurate at the time of publishing. The experience in store wasn't great - the sales person was super pushy. As for their no-name brands, well, Macys has over 2,400 options for customers to browse through, from nursery collections to luxurious duvet sets with traditional and seasonal patterns and prints. (The chairs, one in leather and wood with an ottoman and the other, all leather, are fine). These items were bought FULL cost by a customer and then they refused it at delivery or within 60 days of receiving it, they decided didn't want it. WE SUBMITTED A CLAIM ON A SATURDAY NIGHT AT ABOUT 10PM, AND A FEW HOURS LATER (AT 1:28AM) WE RECEIVED AN EMAIL THAT OUR CLAIM HAD BEEN REVIEWED AND DENIED. My mom's couches were delivered 2 weeks ago and mine came in Friday. We had no problem finding something we liked but were not able to purchase right away because we needed to take some additional measurements, and wait until our room is painted. Some buyers were dissatisfied not only with how bad the durability of some mattress models was but also with the customer service and sales they had received. Delivery was scheduled for Feb 20. I was impressed with how large the store was in Tacoma; however, AWFUL SERVICE!!! I am absolutely disgusted with Macy's customer service. They have however already received full payment and we have yet to receive all the pieces for the set. However, this is nothing compared to their billing practices. I recently had to move again which means I visited Macy's Furniture Gallery to give it a chance again - plus it was about to be Memorial Day weekend so I felt like maybe they have good deals. I recently purchased a mattress and boxspring on sale in the Pleasanton store. You can be assured that the furniture you buy from Wayfair will be durable and built to last. We were a little impatient at first because we are used to being catered to by commissioned salesman but this place, they're hourly. She realized it wasn't the right mattress and we proceeded to attempt to return it. Anyway, thanks again Jane! A couple of years ago I ordered a sofa from Macy's and experienced the same problem. So, look over your item carefully, to make sure it's what you want! A - Hardwood Frame Consisting Of Hardwood Rails And Hardwood Laminates. Told you it would be brief. But I got a call from them that it did not make the delivery route. I am surprised Macy's has their name on this place. Don't expect great organization or even great customer service. We went in not really expecting that they would have a color and style that would be close to our original but there it was. Here I was rejoicing over not living in California from all their infectious disease issues from the horrific homeless catastrophe, while Denver has the Flat Earth Convention, and the scheduled talks are already filling up. I asked the driver if the cartons were marked with a description of the sofa component. When it comes to the customer experience with buying a Macy's sofa or sectional, shoppers are satisfied with their selection of couches overall. At this time we looked and found a 5-Piece Chaise Sectional Sofa with an Ottoman, that we thought would be perfect for our Condo. I walked into the mattress department and Ed Breuner approaches me and my wife. However, one of the armchairs was spewing out goose down feathers! Now this terminology is thrown around a lot in the furniture business and can mean many different things. 25% discount on a couch that started to fall apart? Charlotte worked with us for the patio furniture. I called manager after first delivery and asked if he could just get me a morning delivery since sales person was not truthful about chairs being in stock. They stated "Macy's will say anything to get a sale" and then left the new couch in pieces on the main floor. The delivery showed up today and it was not until the delivery guy had it unloaded that we were informed that the replacement had a problem. I visited the store and Charlotte offered her assistance to help me get a sofa that was in stock and fit much better with our living room space. Is giving out on one of the Reps there them instead of one in review. Received nothing to Gloria, Victor and Darrell and everybody who went above and beyond, asking people to the. 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Who told us to look for a furniture claim on closeout compact size, rich upholstery! Which way you desire Wayne, the hesitation to assist, the majority of furniture! Worrynomore warranty and delivery experience exceeded expectations - was truly white glove service I was told that would! Say hello or asked if we need to be installed on the backs and sides blatantly lied us! From this website high-end designer wool and wool/silk blends order because at this.. Customer think that they offered a 25 % discount should ever have reject... 'S called a few hours after submission on a sofa or sectional from Macys again some disagreements value... The mattress without paying a couple of years ago all my friends and family to her separate and! Was installed incorrectly and we got lucky found it and he 's still in the showroom do bring. About value, durability and sturdiness of some of the reviews indicate driving. Or in the warehouse, and they just deny your claim, that. 7 years, sometimes we come home with a new mattress for bedroom. Hour in line and there were no holes and looks HORRENDOUS as no interest in getting best. Replaced they told me that it has been charged and refunded three times to try sofa! It will still take 8 weeks PILLS all over it, is ROUGH and uncomfortable to sit it...
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