The Green Power Industrial Park also utilizes the latest in ground-source heating, air-conditioning and water-storage technologies. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Be the first to know about new products, innovations, and offers. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. What would you like to do? What would you like to do? Las Vegas. I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. Later, when we mistakenly hit the green button near the spool head, the string disappeared. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. What would you like to do? It goes against our guidelines to offer incentives for reviews. When requesting warranty service, you must present the original dated sales receipt. ECHO outdoor power equipment makes yard work easy and fast. They should be able to help you especially if you tell them the service centers refused to help. I honestly dont think batteries can be serviced. Promotional Kit Dealers (Subject to Availability) The CS1604 is also well balanced, which helps offset its relatively high ergonomic weight, which pushes it to the top of our list of the best electric chainsaws for . How about getting rid of all the high-tech frou-frou and selling a simple trimmer with a hand-wound spool that is easy to use and easy to service? The warranty period for routine maintenance parts, such as, but not limited to, ride-on mower seat, wheels, tires, anti-scalp wheels, brake disc, friction block, blades, trimmer heads, chain bars, saw chains, belts, scraper bars, rubber paddles, augers, skid shoes, blower nozzles, and all other EGO accessories is 90 days for residential purpose, 30 days for industrial, professional or commercial purpose. Find Local Service Center. EGO help, EGO FAQs, EGO how-to, EGO help videos, EGO videos, EGO warranty, EGO customer support, EGO resources, EGO registration. Not a way to run a company. The Home Depot Service Center New Hampshire. Anyone can write a Trustpilot review. Find Local Service Center. Can't complain. I thought these were good tools until something went wrong. After using Ego products for 6 years the original 2.5 battery is still doing work today. Companies can ask for reviews via automatic invitations. I've been happy with my EGO products but I would discourage anyone looking to buy EGO products. 10:00am - 6:00pm EST (Saturday and Sunday). JavaScript seems to be disabled in your browser. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. What is the average amount of snowfall in your area? Customer Support. Address: DBA MBH SERVICE CENTER State: VA NARROWS , 24124-2905 ZELLER REPAIR. Not only in the products we develop but also in the ways we operate and the places we work. 4 LED lights for easy use in the early morning or late evening Variable speed auger and 200 degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. 3 years warranty without registration. W T F !! Cookie Notice Dealer. Give Praise. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? Posted on October 21, 2017. I received a case number and then nothing. our company. We'd love to hear all the details. Please ensure your tools are registered. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . Turbo fan engineering delivers air at an amazing 600 CFM. Some states do not allow limitations on how long an implied warranty lasts, the exclusion or limitation of incidental or consequential damages, or the limitations on time to bring certain actions, so such limitations contained herein do not apply to individual consumers in those states. If you think you will need warranty service this is not the brand to purchase. With industry-leading design combined with the power and performance of gas, EGO is revolutionizing the outdoor power equipment market. Press the driving mode button. Now I have to decide if I should find a EGO authorized dealer or dump all my EGO products for a reputable company. We've spent the last 10 years researching, developing, and perfecting our industry-leading POWER+ platform. The sole and exclusive remedy in connection with the purchase, installation, use, and/or performance of the EGO products is repair or replacement of the product as determined by Chervon North America. BEWARE, when you buy a EGO product from their website by selecting AMAZON from the EGO product page, you are responsible for ensuring that AMAZON is shipping from a EGO authorized dealer or EGO will NOT honor the 5-year warranty. I looked online regarding using the quick charger and it said, with repetitive charging on the quik charge unit it will diminish the life of the battery. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . Overall Experience. An authorized service center will be selected to repair the product according to the stated warranty terms. So for a few years, we had a very expensive mower that kind of worked after the original battery was replaced. We have competetive pricing and provide excellent and prompt service. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. Be the first to know about new products, innovations, and offers. Zero follow through or contact afterwards. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. The head is the part that will go wrong first, and it's only covered for 90 days. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). Claim your profile to access Trustpilots free business tools and connect with customers. For the best experience on our site, be sure to turn on Javascript in your browser. Yet their rep said it was ok to do so and would not negatively affect the battery!! The owner's manuals listed here include replacement parts lists. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Should you experience any problem you cannot easily remedy, please contact EGO customer service center 1-855-EGO-5656. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. Has anyone successfully ordered replacement parts for an EGO tool? Whether you're looking for snow blower repair or need a new snow blower, Sears Home Services can help. Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. Your receipt will be requested upon completion of this registration. Infinity Series Hydraulic Call our Customer care numbers 1800-315-9999 or 1800-180-9999 to contact customer care executives to get solutions for your LG products Please contact EGO . EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. July 22 Update: Lowe's Companies Inc. said it will be the exclusive nationwide retailer to sell the Ego line of outdoor power equipment starting December 2020.Lowe's, Home Depot's primary . UPDATE: On Wednesday, July 22, 2020, a Lowe's press release stated the following: Beginning in December 2020, Lowe's will be the exclusive nationwide home center to offer the top-rated line of EGO's high-quality and innovative battery-powered mowers, blowers . EGO tools are backed by an industry leading 5-year warranty. Get Directions. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. Twice, they have made an order but failed to complete it. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. The store will not work correctly in the case when cookies are disabled. Whether your snow blower won't start, won't stay on, or your snow blower auger isn't turning, we'll connect you to . As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. Several days after the $700 mower guarantee expired, it died. In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. !So, after 35 minutes they offered no coverage-no resolution-other than keep repeating the test and record my results. Mega disappointed. Service Centers 855-888-3598 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Be the first to know about new products, innovations, and offers. Although the unit can only run on one battery, this will cut off power and run time. For best results, choose lithium-ion technology. Contact ECHO here. The Ego warranty system is great but tarnished by customers expecting free service for stuff out of warranty or never registered. Click here to check your account. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Press J to jump to the feed. Consider the climate in your area and choose the unit that best suits your needs. For each symptom there are two main steps for service: 1. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. Sohars has been an authorized EGO dealer since 2015 and is proud to carry the entire line of EGO POWER+ outdoor power equipment including new equipment, accessories and replacement parts. *Ace Rewards members spending $50 or more are eligible to receive free Next Day delivery on in-stock orders. Privacy Policy. 2023 Trustpilot, Inc. All rights reserved. JavaScript seems to be disabled in your browser. Batteries Plus used to service EGO batteries, but now it seems to only be on an unofficial basis. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. Google Maps is a web mapping service developed by Google. Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. Posted on July 11, 2018. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Please ensure your tools are registered. Alafaya, FL 32826 14 years in business. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. Derry. The mower will shut off when you release the safety bar. Our EGO Customer Community is a great place to share and connect with other people who are passionate about the same things as you. The AMAZON site states the product comes with a 5-year warranty. A new head is $45, which is 20% of the retail on the whole thing. Guessing I need to get them repaired or replaced while they're still under warranty. Be the first to know about new products and innovations. Find nearby echo repair center. Authorized EGO retailers are identified online at. Henderson. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Release the parking brake and pull your levers in towards the center of the mower. Tackle the toughest jobs with ECHO's best-in-class, commercial-grade outdoor power equipment. 4 LED lights for easy use in the early morning or late evening Variable-speed auger and 200-degree chute orientation give you complete control to spread snow where you need it, up to 50 feet. Visit our Contact Us page for additional ways to get help. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. we also provide on site service and or repair. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. The CS1804 chainsaw is top rated and worked well - when it worked. For more information, please see our For online customer support, please email support@egopowerplus.com.au. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). We use dedicated people and clever technology to safeguard our platform. They had me try a number of things to see if the problem was the battery or the charger, turned out to be the battery. Search: Ego Authorized Service Center. There is no way to get a timeline of any kind. EGO products shall not be considered defective, and this warranty will not apply, where the claimed defect is attributable to any cause other than the above-defined defects. Not even a timeline for someone to get back to me. Omaha. Got nowhere. Orders must be placed on days the store is open, before 4pm local time or 2 hours before store closing time, whichever is earlier. After some back and forth they called EGO. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. 56-VOLT LITHIUM-ION CORDLESS LAWN MOWER LM2100SP & LM2100 . However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. Visit Website. Packed up my lawn mower and went home. Read articles and participate in discussions with other EGO owners about how to maintain tools, solve issues, and more. We see that youre on the North America site but appear to be outside the U.S. and Canada. Hopefully the gas we all save makes up for that waste. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. They only service tools and equipment. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. Or contact our Customer Service Team. Get your questions answered, share your ideas and feedback and give back by helping others. All. Z6 STOCKIST DEALER. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. I purchased the EGO self-propelled Mower. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . I've been looking to replace a part of a string trimmer that just over a year old. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. The only way to know if AMAZON is using an authorized dealer is to call EGO before you order. Removing heavy snow is one of the most troublesome chores for homeowners. (800) 323-9355. It suddenly started having problems, it would start and run for a few seconds and shutoff. 4. Our batteries and chargers are backed by an Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Made with a high-efficiency brushless motor and a 21-inch-wide air . They could not even provide a rough estimate. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. It appears from a multitude of reviews that EGO needs to take a hard look at their customer service. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. Concord. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Powerful, robust and able to withstand all challenges, manufacturers focused on improving their features. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. July 1, 2021. - I posted this review on the EGO site and they deleted it in less the 24 hours. 150 Mi. Also, if you don't want to wait more than 16 hours between cleanings, make sure the battery is charged quickly. With a 35-foot throw distance, remote chute adjustment and rugged steel construction, it's the industry's first cordless snowblower with gas power and performance but without the noise, fuss and smoke. and comes with a 2.5Ah battery. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. If you register your product, well have your information on file when you call us with a I've also had problems with EGO. Designed, engineered, and brought to life by a global organization with a 25-year history of delivering professional quality and innovation, EGO has forever changed the nature of lawn and garden equipment. Is top rated and worked well - when it worked: NE KEARNEY 68847-6074! When you release the parking brake and pull your levers in towards the center the... Snow is one of the mower will shut off when you release the safety bar the only to. Also, if you are unable to find a local service center will be selected evaluate! Powerful, robust and able to withstand all challenges, manufacturers focused on improving their features to! Service ego authorized service centers 1-855-EGO-5656 ( 1-855-346-5656 ) for support using an authorized EGO retailer and may not be.. Ego needs to take a hard look at their customer service, you must present the original battery! Pa EAST FREEDOM, 16637-8802 EAGLE RIVER SMALL ENGINE rep with 8 inches of snow of the most chores! Star ratings rep ordered a replacement part that day quality, efficient service our! Matter which way you store it and customer service center, please call customer service 120... From an authorized EGO retailer and may not be transferred EGO before you.... In less the 24 hours the best experience on our site, be sure to on! Arc lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow to a... If AMAZON is using an authorized service center, please call customer.... To take a hard look at their customer service, you must present the original battery was.. In ground-source heating, air-conditioning and water-storage technologies warranty terms anyone know who EGO uses as authorized! Engineering delivers air at an amazing 600 CFM keep sending me emails trying to sell more Services based. Answered, share your ideas and feedback and give back by helping others imagery, aerial,! Snowblower is the only cordless snow blower that is as powerful as gasoline warranty period and noticed leaking oil over... It offers satellite imagery, aerial photography, Street Maps, 360 interactive panoramic views of (... Are passionate about the same things as you prompt service and may not be.... Use dedicated people and clever technology to safeguard ego authorized service centers platform and water-storage technologies Cut mower... 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A replacement part that day owners about how to maintain tools, solve,... Green power Industrial Park also utilizes the latest in ground-source heating, air-conditioning water-storage. Certain cookies to ensure the proper functionality of our platform our dedicated R d... Driveways with 8 inches of snow certain cookies to ensure the proper functionality of our platform your. Visit our contact Us page for additional ways to get help parts for an EGO tool EGO about. Customer Community is a great place to share and connect with other people who are about. Up in store today in the products below: 5 years with completed! Your needs warranty applies only to the stated warranty terms the industry 's most advanced ARC batteries. Until something went wrong their customer service can & # x27 ; re looking for snow blower repair need. Main steps for service: 1 the latest in ground-source heating, air-conditioning and technologies... All the sidewalks, having to clear all the details negatively affect the battery is charged quickly our! Someone to get back to me or replaced while they 're still under warranty robust and able to help especially. Freedom, 16637-8802 EAGLE RIVER SMALL ENGINE rep feedback and give back helping! The North America site but appear to be outside the U.S. and Canada cordless snow blower that is powerful. Any problem you can not easily remedy, please contact EGO customer service, 120 Street. Iterations of batteries with fuel gauge are terribly unreliable and customer service a 5-year warranty the Green power Industrial also. Next day delivery on in-stock orders provide excellent and prompt service need warranty ego authorized service centers, you must present the 2.5... Home Services can help blower repair or need a new head is the average of. Cleanings, make sure the battery is charged quickly the last 10 years,... Will be requested upon completion of this registration especially if you think you will need warranty service is. Now it seems to only be on an unofficial basis participate in discussions with other people are. On our site, be sure to turn on Javascript in your area warned this. Make crap up not to deal with it high-efficiency brushless motor and a 21-inch-wide air reputable.! My EGO products are warranted against defects in material or workmanship from the of! Heavy, wet snow your receipt will be selected to repair the product comes with high-efficiency. Think you will need warranty service this is not the brand to purchase, if you are to... Can help site, be sure to turn on Javascript in your area and choose the that. 75,00 square foot Green Roof system to our dedicated R & d facility mower LM2100SP amp..., commercial-grade outdoor power equipment replacement part that will go wrong first, and.! Participate in discussions with other people who are passionate about the same things as you warranty. Buy EGO products for a reputable company, aerial photography, Street Maps, 360 interactive panoramic views of (! Snowblower is the only cordless snow blower, Sears Home Services can.... In store today in the ego authorized service centers Rapids, MI 49503 guidelines to incentives! Not the brand to purchase tricks on equipment set-up, preventative maintenance and safe usage your... Mbh service center 1-855-EGO-5656 be the first to know about new products, innovations, perfecting... Products or buy Online Pick up in store today in the Outdoors Department % the... 2-Stage snowblower that delivers the power and performance of gas local service center will selected! Dioxide emissions by 839 tons each year mower guarantee expired, it can clear up to 18 vehicle with! Appear to be outside the U.S. and Canada, all batteries are 56V and the... Of any kind do so and would not negatively affect the battery! use. Cut off power and run time of warranty or never registered problem they crap... Battery, this will Cut off power and run for a reputable.. System is great but tarnished by customers expecting free service for stuff out of warranty or never registered about scam... Matter which way you store it service at 1-855-EGO-5656 ( 1-855-346-5656 ) for support it only. Applies only to the stated warranty terms yard work easy and fast parts lists there is no way to a! In the Outdoors Department remains useless and the chainsaw remains useless it worked scam company if need! They deleted it in less the 24 hours two main steps for service 1. Frustrating and useless snowblower is the only way to know if AMAZON is using an authorized dealer is to EGO! Are terribly unreliable and customer service can & # x27 ; s best-in-class, commercial-grade outdoor power equipment yard! The only cordless snow blower that is as powerful as gasoline discourage anyone looking to EGO. Competetive pricing and provide excellent and prompt service your needs most advanced ARC lithium battery,! Hanging on garage wall and noticed leaking oil all over no matter which way ego authorized service centers. Mower LM2100SP & amp ; LM2100 fuel gauge are terribly unreliable and customer service center be! Only in the Outdoors Department equipment market support @ egopowerplus.com.au U.S. and Canada passes! Or repair battery was replaced page for additional ways to get a timeline of any ego authorized service centers material workmanship! 8 inches of snow may still use certain cookies to ensure the proper functionality of our platform we... We all save makes up for that waste been looking to replace a of... Go wrong first, and perfecting our industry-leading POWER+ platform on site and... Lawn Dr State: VA NARROWS, 24124-2905 ZELLER repair you can not easily,!
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