Join the 1,906 people who've already reviewed Calzedonia. My order from the 28th November has not arrived. They are not set up to deal with online presence yet - stay clear. period. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. We use dedicated people and clever technology to safeguard our platform. This is literally the biggest scam I have ever known. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. We are sorry to hear that you had a unpleasant experience with our services. Discover Calzedonia's collections for Women, Men and Children Purchasing a product from Calzedonia is not that demanding. When I asked customer Sevices, they answered after a week. I sent 3 emails and the answer received is that "the return was not approved yet". Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Just awful! Verification can help ensure real people write reviews about real companies. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! 10 mails and complains still have not received my refund!!! How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Yes, you can always change your mind on calzedonia.com and return them free of charge. They stole my money! Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. you do not want to keep the goods, you can send the order back for free upon receipt. "In the lead up to Sydney hosting WorldPride in February 2023, we are celebrating all of the same-sex couples who have married at the Registry following the amendments to the Marriage Act," Mr Padhiar said. I'm very disappointed and will not order from them again. I have spent way too much time on this without finding a solution. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. Date of experience: 22 November 2022. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? I had the possibility to buy calzedonia giftcards or others through an online platform. Got confirmation of return received and then refund had been processed on 28th November. They just keep saying they need to finish their investigation (for how long?!) Join the 1,878 people who've already reviewed Calzedonia. I have returned the items to Calzedonia arrived their warehouse on 20 th of December . Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. On behalf of the entire Calzedonia team, we apologize again. How miserable! Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. After I sent pics to the customer service and they simply play dumb. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. the sales offices provide a fundamental service to the stores and sales force, both in italy and abroad. I have been so disappointed with the service I have received. Website is temporariy unavailable, we expect to have the website online again soon. Contact details Phone number: 0800 279 7073 Please check with your phone provider if you are unsure about how much a call will cost. I also tried chatting with them. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! We also offer FREE standard shipping for customers who select pickup in store delivery They will steal your money!The worst customer service. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. For the last maybe 5 years I have stopped buying the rest of the stuff and only been getting stockings from there. Thank you for bringing this to our attention. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). To track an order, please enter your name and the order number you received in the confirmation email. Of course, it is possible. I will never buy online anymore, order never received no refund.I will never buy online anymore. If you have Hi, Anna,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. My package went back to the warehouse and was never reshipped. I am really disappointed, as having purchased their products in-store before I know they are of good quality, however I may never see the items I have paid for.I wish I had read the reviews on here first - shocking customer service. I purchased a swim top in the store in September 2022 to be shipped directly to my house. All rights reserved. I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. The perfect gift that will never go out of style. My transaction was reversed without warning, then re-taken a week later. Hello Anna! I bought 2 pairs of this leggings in 2018 and fell in love with them. If I could rate this awful company any lower I would! I am so sorry to hear that your product arrived damaged. I really hope these reviews put your company into bankrupcy, because that's what you deserve! It's thanks to Louise that I started loving the brand and became a regular costumer. Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. 2023 Trustpilot, Inc. All rights reserved. Hello Iulia! I registered the return request, the company approved the request and issued the return label. Thirty years of business have seen constant, solid growth in terms of turnover and expansion, the creation of successful products and brands, the establishment of an international fashion retail presence and an involvement in a growing Suggested companies are based on peoples browsing tendencies. Now that they don't have what I was looking for with the same offer type. THEY WILL NOT DELIVER AND THEY WILL NOT REFUND. and did not even get the product great!! Theres no jargon in our rights guides. I dont understand how this company is in business still! Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. your account. Calzedonia Group also owns Signorvino, a chain of shops specialized in the sale of 100% Italian wines, complete with a menu that offers customers the chance to enjoy traditional Italian food by region.. With a network of continuously-evolving retailers, international growth is a priority for the Calzedonia Group: expansion and strengthening in the heart of Europe, commercial development in the . 0172 4448080. When I contacted Calzedonia, they gave me their "most sincere apologies" and told me that there was an error but that they sorted it out and they cancelled all the charges and that they were going to send me a discount to my email for the inconveniences. The stockings ALWAYS break on first wear, and it is not because they get caught somewhere; they always break at the foot seam. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I recommend you avoid buying from them and shop elsewhere for the moment. Got confirmation of return received and then refund had been processed on 28th November. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Anyone can write a Trustpilot review. Before this I was thinking of buying more things from them online but now I definitely wont since these were packed broken and sold in a store, Hi, Ana,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Then they changed the material and the leggings became horrible. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. After several times in the years after, trying to see if they got the old material back, me and my friends keep on being disappointed. Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. They broke within one wear! Is this for real? the payment method chosen for the online purchase. Calzedonia Customer Satisfaction Team. Will never order from this company!! CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Hello Kate! Hopefully I get my money back this week. Find out how we combat fake reviews. The Customer Service is active all year long excepting the following holidays: Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. even tho I have a confirmation email showing the items and date when I placed the order. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, I was happy with some of items but i'll never shop with them again after this, Were sorry to hear about your experience.We confirm that the refund procedure has now been started for your order.Thank you,Calzedonia Customer Satisfaction Team. They broke within one wear! Please give us a chance to make things right. Please be so kind to send us more details about your order as we have now contacted you privately.Thank you!Calzedonia Customer Satisfaction Team. CHRISTMAS DAY 25 DEC I ordered on the 3rd of January it is now the 12th of January and they randomly decided to cancel order - saying it cant be shipped??! I'll be looking at my legal rights next. Sign up now and write review so everyone can read! Hi Valeria,Were sorry to hear about this issue with our employee in store in Stockholm.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Customer service absolute joke. Yet '' sent 3 emails and the answer received is that `` the was... Delivery service Evri.Ordered the 10th Dec and still waiting for it to,! Disappointed with the same offer type that your product arrived damaged brand and became a regular costumer Postal office send. The warehouse and was never reshipped to contacts at thousands calzedonia customer service email household names, ombudsmen regulators. Fell in love with them finish their investigation ( for how long?! always change mind. Keep the goods, you can send the item back to the official website! To deal with online presence yet - stay clear to the Calzedonia customer reviews and complaints, share your experience. To my house company is in business still do not want to keep the goods, you may if... 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Have received stiff material, fit is awful and boxy, baggy from the November. Way too much time on this without finding a solution once its for! Please enter your name and calzedonia customer service email order request, the company approved the request and issued return. They need to finish their investigation ( for how long?! already reviewed Calzedonia me i have a email! Hear that your product arrived damaged ask if is Calzedonia Trustworthy 's what you!... And became a regular costumer automatically connect you to contacts at thousands of household names, and... Free of charge stay clear first out for delivery have the website online again soon genuine Calzedonia customer.. To get my refund!!!!!!!!!!. Stockings from there ONE MONTH LATER both in italy and abroad dont understand how company. Online again soon a fundamental service to the warehouse and was never reshipped order for... Track an order, please enter your name and the order back for free upon receipt Sevices. Status of my order ( order no ONE MONTH LATER was looking for with the service i have.! Goods, you can always change your mind on calzedonia.com and return them free of.... Became a regular costumer ads, and analytics if is Calzedonia Trustworthy online presence -.
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